Introduction
Rubben AI, Inc. ("Rubben," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered investor intelligence platform and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
Information We Collect
Information You Provide
- Account information (name, email address, company name, job title)
- Payment information (processed securely through our payment providers)
- Communications with our team (emails, support tickets, feedback)
- User-generated content (notes, tags, custom fields within the platform)
Information from Your Systems
When you connect your systems to Rubben, we may access and process:
- Email communications (for relationship mapping and intelligence)
- Calendar data (meeting information and attendees)
- CRM data (investor contacts and interaction history)
- Document content (pitch decks, investor materials)
- Financial data (fund performance metrics, if provided)
Automatically Collected Information
- Usage data (features used, frequency, interaction patterns)
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- Providing and improving our AI-powered investor intelligence services
- Creating knowledge graphs and relationship maps
- Generating personalized insights and recommendations
- Processing transactions and managing your account
- Communicating with you about updates, features, and support
- Analyzing usage patterns to enhance user experience
- Ensuring platform security and preventing fraud
- Complying with legal obligations
Data Processing and AI
Our platform uses advanced AI and machine learning technologies to process your data:
- Natural Language Processing to understand communications and documents
- Knowledge graphs to map relationships and connections
- Pattern recognition to identify opportunities and insights
- Predictive analytics for investor engagement recommendations
All AI processing is designed with privacy in mind. We do not use your data to train models that would benefit other customers. Your data remains isolated and is used solely to provide services to you.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our platform (e.g., cloud hosting, payment processing)
- Legal Requirements: When required by law, subpoena, or other legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
- Aggregated Data: We may share anonymized, aggregated data that cannot identify you
Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for data in transit and at rest
- SOC 2 Type II compliance
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy. Specifically:
- Account data: Retained while your account is active
- Communication data: Retained to maintain relationship intelligence
- Usage data: Retained for analytics and improvement purposes
- Legal records: Retained as required by applicable laws
Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required for legal purposes.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your data
To exercise these rights, please contact us at privacy@rubben.ai. We will respond to your request within 30 days.
International Data Transfers
Our Services are operated from the United States. If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer.
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information. To exercise your rights under CCPA, contact us at privacy@rubben.ai.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top of this policy
- Sending an email notification for significant changes
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@rubben.ai
Address: Rubben AI, Inc.
San Francisco, CA
Data Protection Officer: dpo@rubben.ai
We are committed to: